https://hiroi.ai/blog Insights on AI agents, omni-channel automation, and building better customer experiences. en-us Sat, 10 Oct 2026 06:21:07 +0000 https://hiroi.ai/blog/go-live-checklist A pre-launch checklist for your AI chat assistant: knowledge coverage, tone, escalation, domain safelist, testing, and what to watch during week one. Fri, 24 Jul 2026 00:00:00 +0000 https://hiroi.ai/blog/go-live-checklist https://hiroi.ai/blog/knowledge-base-that-stays-accurate Why an AI knowledge base rots, how chunking shapes the answers you get, and when to re-index so your assistant stops quoting the document you replaced. Mon, 20 Jul 2026 00:00:00 +0000 https://hiroi.ai/blog/knowledge-base-that-stays-accurate https://hiroi.ai/blog/set-up-team-handoff Configure email and webhook escalation so when your AI assistant cannot help, a teammate gets notified with the reason, the urgency and the full transcript. Tue, 14 Jul 2026 00:00:00 +0000 https://hiroi.ai/blog/set-up-team-handoff https://hiroi.ai/blog/testing-ai-assistant-behaviour Unit tests cannot tell you if an AI assistant behaved well. How behavioural evals grade what the model actually said and catch prompt regressions early. Wed, 08 Jul 2026 00:00:00 +0000 https://hiroi.ai/blog/testing-ai-assistant-behaviour https://hiroi.ai/blog/reading-your-assistant-analytics Which AI assistant metrics actually matter, what a healthy conversation mix looks like, and exactly what to change when one of the numbers moves. Thu, 02 Jul 2026 00:00:00 +0000 https://hiroi.ai/blog/reading-your-assistant-analytics https://hiroi.ai/blog/human-handoff-done-right Designing AI human handoff: when to trigger it, what context to pass your team by email or webhook, and how to avoid the dead end that kills trust. Thu, 25 Jun 2026 00:00:00 +0000 https://hiroi.ai/blog/human-handoff-done-right https://hiroi.ai/blog/match-your-brand-appearance Use the Appearance tab to style your AI chat widget — display mode, position, colours, fonts and logo — so it looks like part of your site, not a bolt-on. Fri, 19 Jun 2026 00:00:00 +0000 https://hiroi.ai/blog/match-your-brand-appearance https://hiroi.ai/blog/natural-interruption-voice-ai Barge-in lets someone interrupt an AI assistant mid-sentence. A plain-language guide to echo cancellation, adaptive noise floors, and playback timing. Sat, 13 Jun 2026 00:00:00 +0000 https://hiroi.ai/blog/natural-interruption-voice-ai https://hiroi.ai/blog/choosing-a-voice-for-your-assistant How to pick a text-to-speech voice for your AI assistant, decide when browser voice beats text-only, and test the result before visitors hear it. Sun, 07 Jun 2026 00:00:00 +0000 https://hiroi.ai/blog/choosing-a-voice-for-your-assistant https://hiroi.ai/blog/voice-vs-text-conversation-insights Tagging conversations as voice or text changes what your analytics tell you. How spoken and typed sessions differ in intent, length, and what they need. Mon, 01 Jun 2026 00:00:00 +0000 https://hiroi.ai/blog/voice-vs-text-conversation-insights https://hiroi.ai/blog/building-your-knowledge-base What to upload to your AI assistant's knowledge base, what to leave out, and how to structure documents so retrieved answers come back accurate. Mon, 25 May 2026 00:00:00 +0000 https://hiroi.ai/blog/building-your-knowledge-base https://hiroi.ai/blog/answer-citations-trust Answer citations show visitors which document an AI answer came from. How grounding, citation badges, and honest abstention reduce hallucination anxiety. Tue, 19 May 2026 00:00:00 +0000 https://hiroi.ai/blog/answer-citations-trust https://hiroi.ai/blog/assistant-persona-and-tone-setup How to configure persona, tone and boundaries in the assistant editor so your AI assistant sounds like your business instead of a generic chatbot. Wed, 13 May 2026 00:00:00 +0000 https://hiroi.ai/blog/assistant-persona-and-tone-setup https://hiroi.ai/blog/in-chat-forms-that-convert In-chat forms collect structured data mid-conversation. When to show one, how to design the fields, and why timing beats a separate contact page. Thu, 07 May 2026 00:00:00 +0000 https://hiroi.ai/blog/in-chat-forms-that-convert https://hiroi.ai/blog/first-15-minutes-with-hiroi A step-by-step walkthrough of your first 15 minutes with Hiroi: create an assistant, write its instructions, allow your domain, embed the widget and test it. Fri, 01 May 2026 00:00:00 +0000 https://hiroi.ai/blog/first-15-minutes-with-hiroi https://hiroi.ai/blog/voice-status-honest-states Fake typing indicators erode trust. Here is why a voice AI should show its real state — listening, processing, thinking, speaking — and how we built it. Sat, 25 Apr 2026 00:00:00 +0000 https://hiroi.ai/blog/voice-status-honest-states https://hiroi.ai/blog/goal-driven-ai-phone-calls hiroi's new active-mode calls give your AI a job to do on the phone — fill a schema, confirm details, hang up when the goal is done. No scripts, no brittle flows, just outcomes. Mon, 20 Apr 2026 00:00:00 +0000 https://hiroi.ai/blog/goal-driven-ai-phone-calls https://hiroi.ai/blog/hiroi-in-microsoft-teams Chat with your hiroi assistant inside Teams. Search your calendar, RSVP to meetings, find files across OneDrive and SharePoint, and draft email — without leaving the window. Mon, 20 Apr 2026 00:00:00 +0000 https://hiroi.ai/blog/hiroi-in-microsoft-teams https://hiroi.ai/blog/unified-microsoft-google-integrations Connect Microsoft or Google once and your hiroi agent gets calendar, email, and files in a single step. No more per-service OAuth dances, no more mismatched accounts. Mon, 20 Apr 2026 00:00:00 +0000 https://hiroi.ai/blog/unified-microsoft-google-integrations https://hiroi.ai/blog/phone-agent-outbound-campaigns Extend your AI agent beyond chat — run outbound campaigns, answer inbound calls, and manage contacts, all from the same agent and knowledge base. Fri, 03 Apr 2026 00:00:00 +0000 https://hiroi.ai/blog/phone-agent-outbound-campaigns