Ideas, updates, and field notes from the hiroi team.
Product deep dives, engineering write-ups, and practical guidance on deploying AI agents that answer in chat and voice.
Recent articles
60 postsThe Go-Live Checklist for Your AI Assistant
A pre-launch checklist for your AI chat assistant: knowledge coverage, tone, escalation, domain safelist, testing, and what to watch during week one.
The Knowledge Base That Stays Accurate
Why an AI knowledge base rots, how chunking shapes the answers you get, and when to re-index so your assistant stops quoting the document you replaced.
Set Up Team Handoff So a Real Person Gets the Context
Configure email and webhook escalation so when your AI assistant cannot help, a teammate gets notified with the reason, the urgency and the full transcript.
Testing What the Model Said: Behavioural Evals for AI Assistants
Unit tests cannot tell you if an AI assistant behaved well. How behavioural evals grade what the model actually said and catch prompt regressions early.
Reading Your Assistant Analytics
Which AI assistant metrics actually matter, what a healthy conversation mix looks like, and exactly what to change when one of the numbers moves.
The Handoff: Designing the Moment AI Gives Up
Designing AI human handoff: when to trigger it, what context to pass your team by email or webhook, and how to avoid the dead end that kills trust.
Make the Widget Match Your Brand
Use the Appearance tab to style your AI chat widget — display mode, position, colours, fonts and logo — so it looks like part of your site, not a bolt-on.
Let Me Finish: How Voice AI Learns to Be Interrupted
Barge-in lets someone interrupt an AI assistant mid-sentence. A plain-language guide to echo cancellation, adaptive noise floors, and playback timing.
Choosing a Voice for Your Assistant
How to pick a text-to-speech voice for your AI assistant, decide when browser voice beats text-only, and test the result before visitors hear it.
Voice or Typed: What You Learn When Your Transcripts Know the Difference
Tagging conversations as voice or text changes what your analytics tell you. How spoken and typed sessions differ in intent, length, and what they need.
Building a Knowledge Base Your Assistant Can Actually Use
What to upload to your AI assistant's knowledge base, what to leave out, and how to structure documents so retrieved answers come back accurate.
Show Your Sources: Why AI Answers Need a Citation Badge
Answer citations show visitors which document an AI answer came from. How grounding, citation badges, and honest abstention reduce hallucination anxiety.
Set Up Your Assistant's Persona and Tone
How to configure persona, tone and boundaries in the assistant editor so your AI assistant sounds like your business instead of a generic chatbot.
Forms Inside the Conversation: Collecting Data Without Sending People Away
In-chat forms collect structured data mid-conversation. When to show one, how to design the fields, and why timing beats a separate contact page.
Your First 15 Minutes With Hiroi
A step-by-step walkthrough of your first 15 minutes with Hiroi: create an assistant, write its instructions, allow your domain, embed the widget and test it.
Honest Status: Telling People What Your Voice AI Is Actually Doing
Fake typing indicators erode trust. Here is why a voice AI should show its real state — listening, processing, thinking, speaking — and how we built it.
Goal-Driven AI Calls: When the Assistant Actually Runs the Conversation
hiroi's new active-mode calls give your AI a job to do on the phone — fill a schema, confirm details, hang up when the goal is done. No scripts, no brittle flows, just outcomes.
hiroi in Microsoft Teams: Your Assistant, Where You Already Work
Chat with your hiroi assistant inside Teams. Search your calendar, RSVP to meetings, find files across OneDrive and SharePoint, and draft email — without leaving the window.
One Login, Every Tool: Unified Microsoft and Google Integrations
Connect Microsoft or Google once and your hiroi agent gets calendar, email, and files in a single step. No more per-service OAuth dances, no more mismatched accounts.
Introducing Phone Agents: AI That Calls Your Customers
Extend your AI agent beyond chat — run outbound campaigns, answer inbound calls, and manage contacts, all from the same agent and knowledge base.
From Chat to Phone Call: How AI Escalation Actually Works
When chat isn't enough, hiroi's AI can place a real phone call on behalf of your visitor — navigating IVR menus, briefing agents, and bridging the conversation seamlessly.
Sign In Your Way: Apple, Microsoft, and Magic Link Login
hiroi now supports Apple Sign In, Microsoft OAuth, magic link email, plus Google, GitHub, and passkeys — giving your team the flexibility to log in however they prefer.
10 Agent Mistakes That Drive Customers Away
Avoid the most common agent pitfalls from aggressive pop-ups to exposed API keys. Learn each mistake and the concrete fix.
7 Ways to Personalize Your AI Agent Experience
Go beyond generic responses. Learn 7 practical techniques to make your AI agent feel tailored to every visitor and on-brand.
AI Agents for Accounting Firms: Client Queries Solved
How accounting firms use AI agents to handle tax season surges, answer client questions 24/7, and reduce phone and email overload.
Build an AI HR Agent for Employee Self-Service
Cut HR ticket volume by 40% with an AI agent that handles PTO, benefits, policy questions, and onboarding using your own documents.
How AI Agents Reduce Cart Abandonment by 30%
Learn how AI agents tackle the 70% cart abandonment rate with proactive triggers, real-time answers, and page-aware intelligence.
The Future of AI Agents: 7 Trends for 2026 and Beyond
Seven trends shaping AI agents in 2026: multimodal interfaces, page-aware AI, voice-first design, proactive engagement, and agent workflows.
Automate Appointment Scheduling with AI Agents
How AI agents handle appointment booking, rescheduling, and reminders across healthcare, legal, consulting, and service industries.
15 Statistics That Prove AI Agents Boost Productivity
Data-backed evidence that AI agents reduce costs, improve response times, and increase revenue. Real stats from McKinsey, Gartner, IBM, and more.
AI Agents in Insurance: Faster Claims, Happier Clients
How insurance companies use AI agents to accelerate claims intake, reduce call center volume, and improve policyholder satisfaction scores.
AI Agents for Nonprofits: Engage Donors, Save Time
How nonprofit organizations use AI agents to handle donor questions, streamline fundraising, coordinate volunteers, and do more with limited staff.
Integrate hiroi AI Chat into React and Next.js Apps
How to embed an AI agent in React and Next.js apps using script tags, component wrappers, and session-signed auth for logged-in users.
Add an AI Shopping Agent to Your Shopify Store
Step-by-step guide to embedding an AI agent in Shopify that answers product questions, reduces cart abandonment, and works 24/7.
How to Add an AI Agent to WordPress in 2 Minutes
A step-by-step guide to embedding an AI agent on your WordPress site with a single script tag. No plugin needed, works with any theme.
AI Agents for Fitness and Wellness Businesses
How gyms, studios, and wellness brands use AI agents to boost bookings, answer member questions, and improve retention around the clock.
Secure Agent Embedding: No API Keys in the Browser
Learn why exposing API keys in agent embeds is dangerous and how hiroi secures widgets with domain safelists and HMAC-signed tokens.
AI Agents for Law Firms: Client Intake on Autopilot
How law firms use AI agents to screen consultations, qualify leads, and capture clients 24/7 without adding staff or missing calls.
Why Every Small Business Needs an AI Agent in 2026
AI agents save small businesses $2K+/month on support. Learn about 24/7 availability, lead capture, and analytics with hiroi's free tier.
System Prompt Engineering: Make Your Agent Smarter
Learn how to write effective system prompts that shape agent behavior, avoid common mistakes, and decide when to use RAG vs prompts.
Build a Knowledge-Base Agent with RAG in Minutes
Upload your docs and get a RAG-powered AI agent that answers questions from your knowledge base. No ML expertise required.
AI Agents for Restaurants and Hospitality
Restaurants get 50+ calls daily for basic questions. An AI agent handles reservations, menus, and dietary queries around the clock.
Replace Boring Tooltips: AI-Guided Tours for Onboarding
Build AI-narrated guided tours with spotlight effects and click-through steps. No code required. Better than Intercom, WalkMe, or Pendo.
Voice AI vs Text Chat: When to Use Each Mode
Voice and text chat serve different needs. Learn when each mode excels, from accessibility to hands-free use cases and privacy.
5 Ways AI Agents Transform E-Commerce Experiences
From product recommendations to guided tours, discover 5 ways an AI agent with page awareness transforms e-commerce customer experience.
Replace Your Internal Wiki with an AI Knowledge Agent
Internal wikis fail because nobody reads them. An AI knowledge agent powered by RAG gives instant answers from your existing docs.
Voice Cloning for Customer Support: Your AI, Your Voice
Clone your voice for AI customer support with a single recording. Consistent brand voice, multilingual support, and natural conversations.
AI Tutoring Agents: Personalized Learning at Scale
How AI agents solve Bloom's 2-sigma problem by delivering 1-on-1 tutoring quality at scale, with adaptive questioning and instant feedback.
Page-Aware AI: Your Agent Can Read and Edit Content
hiroi's Page Integration lets your AI agent read page content, highlight text, scroll to sections, and suggest edits in real time.
Using Agent Analytics to Improve Your AI Agent
Track the right metrics, identify knowledge gaps, and iteratively improve your agent with data-driven prompt tuning and feedback loops.
How to Add an AI Agent to Any Website in 60 Seconds
Add an AI agent to your website with a single script tag. No npm, no build steps, no backend required. Just paste and go.
Build a Multilingual AI Agent Without Translation
Modern LLMs speak 90+ languages natively. Learn how to deploy a multilingual agent with zero translation cost or infrastructure.
AI Agents for Real Estate: Qualify Leads 24/7
How real estate agents use AI agents to capture after-hours leads, qualify buyers instantly, and schedule showings automatically.
AI Agents in Healthcare: Patient Engagement Guide
How healthcare providers use AI agents for appointment scheduling, symptom triage, patient education, and reducing no-shows securely.
The Real ROI of Adding an AI Agent to Your Website
A practical framework for calculating agent ROI including support savings, lead generation value, and break-even analysis for any business size.
How SaaS Companies Use AI Agents for Onboarding
Reduce churn and accelerate time-to-value with AI-guided onboarding. Covers interactive tours, contextual help, and real-world examples.
Do Customers Actually Like Talking to AI Agents?
Survey data reveals when customers prefer AI agents over humans, what makes agent interactions frustrating, and how page-aware AI changes expectations.
AI Agent vs Live Chat: Which Is Right for You?
A practical comparison of AI agents and live chat covering cost, availability, scalability, and when to use each for your business.
Turn Website Visitors into Leads with AI Chat
AI agents convert 3-5x more visitors than static forms. Learn practical strategies for qualifying leads through conversation.
How AI Agents Cut Support Tickets by 40%
Real data on how AI agents deflect support tickets, reduce costs, and free your team to handle complex issues. Includes ROI calculation.