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8 postsThe Knowledge Base That Stays Accurate
Why an AI knowledge base rots, how chunking shapes the answers you get, and when to re-index so your assistant stops quoting the document you replaced.
Testing What the Model Said: Behavioural Evals for AI Assistants
Unit tests cannot tell you if an AI assistant behaved well. How behavioural evals grade what the model actually said and catch prompt regressions early.
Let Me Finish: How Voice AI Learns to Be Interrupted
Barge-in lets someone interrupt an AI assistant mid-sentence. A plain-language guide to echo cancellation, adaptive noise floors, and playback timing.
7 Ways to Personalize Your AI Agent Experience
Go beyond generic responses. Learn 7 practical techniques to make your AI agent feel tailored to every visitor and on-brand.
Secure Agent Embedding: No API Keys in the Browser
Learn why exposing API keys in agent embeds is dangerous and how hiroi secures widgets with domain safelists and HMAC-signed tokens.
System Prompt Engineering: Make Your Agent Smarter
Learn how to write effective system prompts that shape agent behavior, avoid common mistakes, and decide when to use RAG vs prompts.
Build a Knowledge-Base Agent with RAG in Minutes
Upload your docs and get a RAG-powered AI agent that answers questions from your knowledge base. No ML expertise required.
Using Agent Analytics to Improve Your AI Agent
Track the right metrics, identify knowledge gaps, and iteratively improve your agent with data-driven prompt tuning and feedback loops.