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11 postsThe Handoff: Designing the Moment AI Gives Up
Designing AI human handoff: when to trigger it, what context to pass your team by email or webhook, and how to avoid the dead end that kills trust.
Voice or Typed: What You Learn When Your Transcripts Know the Difference
Tagging conversations as voice or text changes what your analytics tell you. How spoken and typed sessions differ in intent, length, and what they need.
Show Your Sources: Why AI Answers Need a Citation Badge
Answer citations show visitors which document an AI answer came from. How grounding, citation badges, and honest abstention reduce hallucination anxiety.
Forms Inside the Conversation: Collecting Data Without Sending People Away
In-chat forms collect structured data mid-conversation. When to show one, how to design the fields, and why timing beats a separate contact page.
Honest Status: Telling People What Your Voice AI Is Actually Doing
Fake typing indicators erode trust. Here is why a voice AI should show its real state — listening, processing, thinking, speaking — and how we built it.
Goal-Driven AI Calls: When the Assistant Actually Runs the Conversation
hiroi's new active-mode calls give your AI a job to do on the phone — fill a schema, confirm details, hang up when the goal is done. No scripts, no brittle flows, just outcomes.
hiroi in Microsoft Teams: Your Assistant, Where You Already Work
Chat with your hiroi assistant inside Teams. Search your calendar, RSVP to meetings, find files across OneDrive and SharePoint, and draft email — without leaving the window.
One Login, Every Tool: Unified Microsoft and Google Integrations
Connect Microsoft or Google once and your hiroi agent gets calendar, email, and files in a single step. No more per-service OAuth dances, no more mismatched accounts.
Introducing Phone Agents: AI That Calls Your Customers
Extend your AI agent beyond chat — run outbound campaigns, answer inbound calls, and manage contacts, all from the same agent and knowledge base.
From Chat to Phone Call: How AI Escalation Actually Works
When chat isn't enough, hiroi's AI can place a real phone call on behalf of your visitor — navigating IVR menus, briefing agents, and bridging the conversation seamlessly.
Sign In Your Way: Apple, Microsoft, and Magic Link Login
hiroi now supports Apple Sign In, Microsoft OAuth, magic link email, plus Google, GitHub, and passkeys — giving your team the flexibility to log in however they prefer.